FAQ 2018-08-10T16:08:30+00:00

FAQ

Questions about hardware 2018-10-05T12:34:15+00:00

Please send us a mail. We are happy to answer questions related to technical matters and hardware.

Please note: Never combine lug tubes with spring bars.

What payments do you accept? 2018-10-05T12:25:10+00:00

We accept Paypal payments for all transactions.

Europe wide sales possible via bank transfer – all bank fees are to the expense of the customer.

What product should I choose if I think that I suffer from contact allergies? 2018-08-10T16:07:38+00:00

Please contact us and we will send you a sample of your lining choice. Please note that our artisan products are made of organic leather that has not been subjected to elaborate tests.

Do you offer fully bespoke straps? 2018-08-10T16:07:30+00:00

All our bespoke straps are custom made, being entirely handcrafted and hand saddle stitched by me in our workshop located near Munich, Germany. We currently offer fully custom straps in a Myriad of standard leathers and Exotic leathers as well as vintage leathers salvaged from Swiss Army Ammunition Pouches. If you would like to explore commissioning a custom strap, please either fill our custom order form or e-mail me at bespoke@dangerous9straps.com
with your watch model, wrist measurement and any idea you have for materials, etc and I will be happy to make some suggestions and provide pricing and option details available for your watch.

How do I care for my watch strap? 2018-08-10T16:06:57+00:00

The service life of a watch strap depends on individual use. Natural leather products will absorb moisture which in turn needs to air out. Please don’t wear your strap 24 hours a day for lengthy times. Please do not use any wax or conditioner – especially if you purchased supermatte or suede like finish.
Do use a soft cloth to occasionally wipe over and polish your strap. Do not use any wax or conditioner as it might change the appearance of the leather like darken the color, or interfere with the finish. No guarantee is made for color-fastness, light-fastness or waterproofness.

Can I expose my strap to water or go swimming wearing my watch strap? 2018-08-10T16:06:49+00:00

No you can’t. Our straps have a hand buffed finish, but they are not waterproof. Just like a fine pair of leather shoes, the leather will dry out and loose it’s flexibility and luster, if exposed to water. This also pertains to straps made out of a fish, like shark or reptile/alligator as well. Repeated exposure to water, salt, soaps, solvents or any other harsh chemicals will damage the leather and/or the finish.
Do not expose Dangerous9straps for an extended period of time to intense sunlight. Any natural leather or cloth will change it’s color over time, when left in the sun.

What should I do if I encounter a problem 2018-08-10T16:06:33+00:00

during the ordering process, have a question or need to resolve an issue with my order? If you need help, please contact us at info @dangerous9straps.com and we will be glad to help you.

Can I return my order? 2018-08-10T16:06:16+00:00

Standard items like accessories and buckles can be returned to us. However, Dangerous9straps generally does not accept returns for watch straps, due to the fact that every strap from Dagnerous9straps is custom made to fit the buyer. Legal source for the return policy: § 312g BGB (German Law).
We do accept the return of a custom watch strap, if the watch strap you received is not the product you ordered, is defect or shows deficiencies. Please review our General Terms & Conditions Policy for returns or contact us.

Do slight blemishes of the leather/ skins diminish the quality of the strap? 2018-08-10T16:06:03+00:00

We believe that part of the attraction and beauty of leather is that it shows character and is genuine – texture and grain are part of that. We thoroughly check for blemishes, scars and color deviations, but we can’t promise absolute flawlessness. If you don’t share this belief, please don’t order from us.
Also, please note that exotic leather scale patterns have variations so that no two strap scale patterns will be exactly alike, even if cut from the same hide. These variations are ultimately what makes each of our handmade watch straps precious and unique.

Is your leather genuine? Do you comply with CITES? 2018-08-10T16:05:53+00:00

Yes it is. We are proud to offer the highest quality leathers and exotic skins available from our from our Italian and French suppliers. Our materials include American Alligator, Teju Lizard, Ostrich Leg skin, ‘Outback’ Kangaroo, and Safari Leather Collections. All exotic skins were properly imported into the EU with CITES-Certificates. All skins comply with the laws of the Washington Convention to ensure the protection of the native species. If you have further questions, please email us. If you have any questions about permits, please contact us.

Can I order a full custom strap? 2018-08-10T16:01:18+00:00

Yes, you can. Please fill out the order form for bespoke straps or send a mail to info@dangerous9straps.com. If you want to have a look at possible options and combinations, please check out our blog at dangerous9straps.blogspot.com.

Do you offer any warranty? 2018-08-10T16:01:02+00:00

Our intention is to make the very best handmade watch straps that money can buy. We will stand behind our workmanship and materials with a 6 month warranty. If for any reason your new watch strap fails under normal use and care due to a defect of either materials or workmanship we will repair or replace the item. Please have a look at our general information page that explains ‘common sense use’.

What is VAT and to whom does it apply to? 2018-08-10T16:00:50+00:00

Statutory value added tax called VAT applies for European customers. Customers residing outside the EU will not be charged VAT. Net prices as well as applicable VAT charges will be listed on the product page.

Shipping: Do you ship internationally? 2018-08-10T16:00:33+00:00

We ship internationally either by FedEx or Deutsche Post registered mail. Please note that distant or remote countries take longer to ship to. We also exempt areas that are not safe to ship to or safe delivery service cannot be guaranteed. We generally ship to Europe, the USA, Australia, Canada and parst of Asia. Please contact us if you have a question about what countries we ship to. Shipping costs will be charged at the expense of the customer and will be clearly stated.